Privacy Policy

At EmaraTel Cellular Services, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal identification data such as your name, address, contact details, identification numbers, and payment information.
- Usage data related to your mobile network service usage, including call and message logs, data consumption, and location information necessary for service provision.
- Device information such as device identifiers, operating system, and network connection details.
- Customer service interaction records and communications.

2. How We Use Your Information
Your information is used to:
- Provide, operate, and maintain our telecommunications services such as mobile network connectivity, prepaid and postpaid plans, data packages, and roaming services.
- Manage your account, billing, and payments.
- Process orders for mobile devices and related support.
- Improve and customize our service offerings, network performance, and customer experience.
- Communicate with you regarding service updates, promotions, and customer support.
- Comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent where required.
- The necessity to perform a contract or provide services you have requested.
- Compliance with legal obligations to which we are subject.
- Legitimate interests pursued by EmaraTel Cellular Services, such as fraud prevention, service improvement, and network security, balanced against your rights and freedoms.

4. Data Sharing and Disclosure
We may share your information with:
- Trusted third-party service providers who assist in delivering our services, including payment processors, network infrastructure providers, and customer support.
- Regulatory and law enforcement authorities as required by law, court order, or regulatory obligation.
- Affiliates within EmaraTel Cellular Services corporate group for operational and administrative purposes.
We ensure that these parties are bound by confidentiality obligations and comply with data protection laws.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements. When data is no longer required, we securely delete or anonymize it.

6. Your Rights Under Data Protection Laws
Depending on applicable laws, you may have the following rights regarding your personal data:
- Access your data and obtain a copy of it.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal or contractual restrictions.
- Object to or restrict the processing of your data.
- Data portability, to receive your data in a structured, commonly used format.
- Withdraw your consent at any time where processing is based on consent.
To exercise your rights, please contact us using the physical address provided below. We will respond in accordance with applicable law.

7. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance user experience, analyze usage, and support service functionality. You can manage your cookie preferences through your browser settings.

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Security measures are regularly reviewed and updated to correspond to technological advances and risks.

9. International Data Transfers
Where necessary, your personal data may be transferred to and processed in countries outside the UAE. We ensure that such transfers comply with applicable data protection requirements and that adequate safeguards are in place to protect your data.

10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review it periodically. Continued use of our services constitutes acceptance of any changes.

Contact Information
For any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:
EmaraTel Cellular Services
45 Al Khor Street, Tower B, 12th Floor
Dubai, Dubai Emirate, Dubai 00045
United Arab Emirates

EmaraTel Cellular Services is dedicated to protecting your privacy and ensuring your trust when using our telecommunications services.